SmartCard-Service provides convenient and professional assistance in supporting its own software products.
Employees of our clients are registered in the Customer Support System (CSS) of SmartCard Service and get personal access to the Support Service Portal, as well as an opportunity to use the services of the Contact Service Support center.
In addition, each client is assisted by an employee of the Support Service, who is personally responsible for maintaining the operation of software products purchased by this Client.
All employees of the Support Service have extensive experience in the implementation, operation and maintenance of our software products. Almost all of them used to be bank employees who worked in positions directly related to the technical and technological operation of ATM systems.
Contact Support Service
Software Support Tel.:
+7 (495) 981-12-10
+8 (800) 100-31-64
Opening hours: 9am – 6pm Moscow time.
Sign up to the Customer Support System
To sign up to the Customer Support System of SmartCard-Service JSC go to “Instruction Manual: Connecting bank employees to CSS”, available for viewing and downloading on the current page of this website.
The CSS offers SMS service to interact with their clients which provides an opportunity to:
> process typical client requests through incoming mobile messages;
> send SMS-notifications to clients about activity in the CSS;
> send SMS-alerts to clients.
To learn more about our SMS service go to “Instruction Manual: Use of SMS by costumers”, available for viewing and downloading on the current page of this website.
Changing license keys
To learn about the terms of changing license keys go to the official letter “On the terms of issuing license keys”, available for viewing and downloading on the current page of this website.